Delete your Lokam account

Your account is closed immediately and you are signed out. It can no longer be used to sign in, order, or receive notifications.

It does not erase your record. Your account details — including your mobile number, name, and address — are retained, along with your past orders and service requests. We keep them so that order history stays accurate for you and for the shops and providers you dealt with, and because we are required to keep records of completed transactions.

If you want your personal data actually erased rather than just closed, ask us — see below. We would rather tell you this plainly than let you assume deletion means erasure.

Email shop.lokam@gmail.com from the email address on your account, or tell us the mobile number you signed up with, and ask us to erase your data.

We will confirm it is your account, erase your personal data, and reply within 30 days.

What we may keep even then: records of completed orders and payments, where we are legally required to retain them for tax and accounting purposes. Where we must keep such a record, we remove or replace the details that identify you wherever we can.