Delete your Lokam account
Effective 22 September 2026
Delete it yourself, in the app
- Open Lokam and sign in.
- Open your profile: in the app, tap the account icon at the top right, then your name. On the website, open Profile.
- Choose Delete account and confirm.
If you run a shop or offer services, the business is deleted separately, from its own screens: a shop from Shop settings → Delete this shop, and a services listing from Profile and hours → Delete this listing. The business leaves Lokam and your number stops signing in to it; past orders and requests keep its name, as below.
What that does — and what it doesn't
Your account is closed immediately and you are signed out. It can no longer be used to sign in, order, or receive notifications.
It does not erase your record. Your account details — including your mobile number, name, and address — are retained, along with your past orders and service requests. We keep them so that order history stays accurate for you and for the shops and providers you dealt with, and because we are required to keep records of completed transactions.
If you want your personal data actually erased rather than just closed, ask us — see below. We would rather tell you this plainly than let you assume deletion means erasure.
Request full erasure
Email shop.lokam@gmail.com from the email address on your account, or tell us the mobile number you signed up with, and ask us to erase your data.
We will confirm it is your account, erase your personal data, and reply within 30 days.
What we may keep even then: records of completed orders and payments, where we are legally required to retain them for tax and accounting purposes. Where we must keep such a record, we remove or replace the details that identify you wherever we can.
More detail on what we collect and why is in our Privacy Policy. Questions: shop.lokam@gmail.com